Store Policies & Privacy

Goodsania.com website are the property of the company Three Cube Co.
All transactions on the Goodsania website are subject to Japanese law. Goodsania is not liable for the accuracy, mistakes or omissions of information provided on this website. 
Every order made by a customer (i.e. you) entails the explicit acceptance of the general conditions described below. If there is any dispute, details as written in Japanese are deemed as accurate.

PRODUCTS

We will provide products as long as they are in stock. The range of products on offer may be modified due to constraints by the manufacturers, which make the actual products. All rights reserved to the manufacturer of products.
If any product is unavailable and Goodsania is not able to provide alternative products of similar quality and price, the purchase cost will be refunded to the customer.
If the product is temporarily unavailable, we will let the customer know about the expected delay by email.
Product descriptions in Japanese are provided by the manufacturers.
Translated descriptions are only for reference. Goodsania is not responsible for the contents of these Japanese instructions or translations.

The products as provided “as is” without representation or warranties of any kind. Goodsania explicitly does not warrant, guarantee or make any representations regarding the use or results of the use of products. 
If the delivered product does not match the description on our website, the customer has 48 hours (from delivery time) to inform us about it.

TRANSLATION NOTICE

DISCLAIMER: The English version is a translation of the original in Japanese for information purposes only. In case of a discrepancy, the Japanese original will prevail. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes.

ORDER

Firstly，join our membership. When you click on the "confirm" my order button after the process of order, you state to fully accept this one as well as the entirety of these General Conditions of Sale and without reserve.
The checkout process consists of 5 successive steps: order list confirmation, billing address (and/or shipping address), shipping choice, payment with credit card and confirmation.
The customer will be provided with the possibility of changing any details in his order before final confirmation or shipment.
We will send over an email with your order information to confirm.

PRICE AND PAYMENT

1)All product prices listed on our website are based on Japanese Yen Prices.

2)Product price displayed in foreign currency (Other than Japanese Yen)
Please note that the foreign currency prices indicated on our website are in reference to the Japanese Yen product prices. Hence, the product prices may be adjusted price up or down in response to currency exchange fluctuations. Therefore, please note that the amount billed to your international credit card may slightly differ from the displayed product price due to individual banks’ daily foreign exchange rate differences.

3)Shipping and handling charges (included taxes which depend on countries) are not included in the listed price. Shipping charges are clearly indicated during the ordering process.

The import of a product from Japan may be subject to taxes and to custom fees in the country of delivery. These supplementary costs are the customer’s responsibility. For more information, please read the Our Shipping And Delivery Policy page or refer to your national custom official site.
Discount codes provided by Goodsania are valid only if they can be applied in the purchase before payment.

SHIPPING AND DELIVERY

Shipment

Once your order is processed, your purchase will be dispatched within 3 to 7 working days. (We regret that during Covid-19 or holiday period, the shipping timeline is extended.)

Orders placed by Mondays 10am JST are generally shipped by Thursday the same week, depending on stocks availability. Orders placed after Mondays 10am JST are shipped by the following Thursday, depending on stocks availability.

You will receive a shipping confirmation email, which includes information such as tracking number, at that time.
All products are dispatched from Japan by SAL (Economy air shipping), Standard shipping, airmail or EMS (Express Mail Service).

Delivery times are estimated and are subject to change as natural and human sources may affect delivery times  

Shipping cost

For most countries and regions, we offer free delivery service for order purchase amount of JPY 12,000* or more.
This designated amount may vary by region.
International Free Shipping from purchase above JPY12,000*. Free shipping courier service will be as nominated by Goodsania. Generally, Japan Post EMS tracked courier service is the standard shipping service used, subject to changes as we deem fit.
A shipping fee will be charged for orders less than JPY12,000. Shipping fee and promotions are subject to change from time to time as updated accordingly to our system.

Customers may select other paid shipping methods such as UPS, FEDEX by topping up the shipping costs through our webpage shipping link.
For shipping details, please refer to the following link. (Please note that there is a possibility that fares may vary depending on the state of packaging of the product.)
https://www.post.japanpost.jp/int/charge/list/ems_all_en.html

Delivery problems

EMS shipments (express or priority): customers are responsible for their order's online tracking (the tracking number is included in the order confirmation). Sometimes, carriers cannot deliver a parcel (for instance, due to the size of the mailbox), in that case, customers may have to contact carriers directly.
Goodsania will not be responsible of the return of a parcel which could not been delivered.
For more information about shipping fees, taxes and delivery, please read the Shipping page.

RETURN AND CANCELATION POLICY

If you are not satisfied with your order, you have seven days from the date of goods received to return the item(s) for an exchange, refund or credit. Products to be returned must be in their original packaging with tags intact.

Beauty, health supplements, hygiene products, medicines, skin care, cosmetic products are ineligible for return or refund as there are health and hygiene concerns. Every inquiry must be sent by email to contact@goodsania.com.

Indicate what you are returning and why. In order to process your return, please include your name, email address and order number along with the items that you're returning.
You will be responsible for the shipping charges associated with sending the return back to us.
Initial shipping fees will also be withdrawn from the total refund value (in case of a free shipping promotion).
In case of damaged products, please contact customer service at contact@goodsania.com and send pictures of the broken item with the order number.
Customers can cancel an order before it is finally shipped out (please contact us as soon as possible). However, no cancellations or request for refunds can be accepted after the order is shipped out as packages cannot be retrieved after shipping. We look towards your understanding on this difficulty.
We try to ensure that all product information is accurate and complete, and that the photographs clearly indicate the shape, color and so on of each item within our constraints.
Because orders are shipped internationally, exchanges cannot be made due to customer error (please see Our Shipping And Delivery Policy page regarding insured shipping), so please order carefully!
Please be aware that in all cases the customer is responsible for paying Customs fees and for providing any and all documents required by Customs in your country.
If the customer refuses to pay those taxes, the package will be returned back to us.
We will then refund you the amount of the order, after having withdrawn the shipping cost at actual rate that we have been charged by the carrier, and the shipping cost of the return of the package to us.

REFUND

Goodsania will refund the customer after having received the items back in good condition, minus any damages or losses incurred such as shipping fees or any other charges or costs incurred. 
The refund will be proceeded on the same account that was used for the purchase (or a voucher code, in line with the customer's wish). Initial shipping fees will also be withdrawn from the total refund value (in case of a free shipping promotion) and shipping fees for paid shipping orders cannot be refunded as such fees are directly paid to the logistics companies. Goodsania reserves the right to decline refund for returned items in improper condition.

Goodsania is not responsible to refund for packages which are stated as delivered at destination by third party logistics partner as shown on tracking information but customer claimed did not receive for various reasons including theft, customer change in address, customer wrong address stated, retained by customs office etc.

APPLICABLE DUTY

The company Three Cube CO. is subject to Japanese law. Within those confines, we will try to satisfy our customers as much as we are able.

In the case of disputes, terms and conditions stated on this website takes precedence over any other forms of communication or correspondence with Goodsania. 

In the event of complaint or difficulties, the customer can contact Goodsania customer service for help in finding an amicable resolution.

NOT HEALTHCARE ADVICE

Goodsania is not intended to provide any diagnosis, treatment or medical advice. Any products, services, information and other content provided on Goodsania, including information that may be provided on Goodsania directly or by linking to third-party websites, videos or any other materials are provided for informational purposes only. Please consult with a physician or other healthcare professional regarding any medical or health related diagnosis or treatment options.

Customers should always check the product label or packaging prior to using any product. If there are discrepancies, customers should follow the information provided on the product label or packaging. Customers should contact the manufacturer directly for clarification as to product labeling and packaging details and recommended use. Goodsania will not be liable for any consequential, indirect, incidental, special or punitive damages, including, without any limitations, any losses, costs or any similar or other damages, or any claim to third party.  

INTELLECTUAL PROPERTY

All the texts, comments, works, illustrations and images reproduced on the website www.goodsania.com are reserved for the title of the royalty and intellectual document of title worldwide.
The reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless already authorized by Three Cube CO in writing.

PRIVACY POLICIES

Three Cube CO. respects each individual’s right to personal privacy. Therefore, we will only collect and use information through our web site in the ways described in this policy:
Three Cube CO. uses Shopify.com as a third-party gateway and PayPal for credit card clearing.
At no time does Three Cube Co have access to your credit card number.
In order to solve possible conflicts and to combat online payment fraud, the data concerning your order may be sent on to secure third parties for verification purposes.

We use the information we collect about you to process orders and to provide a more personalized shopping experience.
We will not sell or disclose personal information that identifies you to a third party at all.
From time to time we may send you an email newsletter if you accepted it.
If you do not wish to receive these emails, let us know and we will remove you from our list.

Still have questions? 

Feel free to contact us at:

Email: contact@goodsania.com

Tel:  +81 87-878-3939

 

*updated 19 Oct 2022 to reflect rising international logistic costs